Level 2 Support

Capacity and Specialized Personnel

In Corporate Muñoz, technical support level 2 has a trading platform specially configured to meet the highest standards of service companies that manufacture and distribute software, hardware, telecommunications goods and services, and consumer electronics..

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Our methods of analysis of incidences and our in-house development of CRM systems ability for project management of Level 2 technical support allow us to serve the needs of corporate and final users with advanced issues, resolving new and complex incidences requiring intervention of expert personnel with specialized skills.


Our Advantages

 

HUMAN TALENT

  • Consultants with engineering college-level.
  • Experience in incident detection and management.
  • Specialized training.
 

TECHNOLOGY

  • In-house systems development in accordance with each project.
  • Ability to migrate client applications.
 

INFRAESTRUCTURE

  • Multiple contact channels: call center, chat, domiciliary, direct mail and e-mail.
  • 5 operational centers.
  • More than 2300 positions.