Operative Infrastructure 
Contact Center

Quality, time and scope, are key attributes given by each component we design or integrate to the operational infrastructure of our call centers, because these are the basis for providing our customers with solid benefits.

5 Contact Centers

|5 CONTACT CENTERS Delta: More than 1200 positions Hilario: More than 1100 positions Coral: More than 600 positions Aguascalien ...

Technology

|TECHNOLOGY Mirrored centers (Delta) White noise system 100 servers in the five Centers SAN de 30 Tb. Call audio recording (10 ...

Labor

|LABOR      Service 7:00 to 22:00 h / 3 work shifts Reporting processes 24 h Technical staff 24 x 7 x 365 PSyste ...

In-house development

|IN-HOUSE DEVELOPMENT   Management applications Applications for registration Applications for surveys Call applications ...

Telecommunications

|TELECOMMUNICATIONS   152 E1's: 4.560 telephone lines 4.5 lines per advisor (R2 and ISDN) Redundancy in providers WAN lin ...

Infrastructure for knowledge.

    |INFRASTRUCTURE FOR KNOWLEDGE..   In our call center, knowledge management is put into practice through our in ...